Find answers to common questions
Download the FEECENT app from Google Play or App Store, tap "Create Account", and follow the registration steps. You'll need a valid email address and phone number.
No. FEECENT is a bill payment and money transfer app, not a bank. We don't hold a banking license. Wallet, virtual account, and money transfer services on FEECENT are powered by our licensed payment technology partner, and your funds are held with that partner's licensed financial institutions, not with FEECENT directly.
Yes! We use bank-grade 256-bit encryption, biometric authentication, and real-time fraud monitoring to keep your money safe.
Internal transfers are instant. External transfers to other banks take 1-5 minutes for same bank transfers and up to 30 minutes for interbank transfers.
We offer Harvest Plan (save daily, get food items), Fixed Savings (30-day lock, 5% interest), SaveBox (flexible savings with early withdrawal option), and Target Savings (save toward a specific goal).
Go to Settings → Upgrade Account. For Tier 2, submit your ID (NIN/BVN). For Tier 3, submit proof of address after email verification.
Use the "Forgot Passcode" option on the login screen. You'll need to verify your identity with an OTP sent to your email.
For security, your account can only be active on one device at a time. Logging into a new device will automatically log you out of the previous one.
You can use live chat in the app, email support@feecent.online, or call +234 816 630 1669 (Mon-Fri, 9AM-6PM).